Customer Success Manager – Enterprise

This role aligns strongly with your background in sales and your expertise in Customer Success, Account Management, Salesforce. The Remote work style matches your preferences, and the Mid Level level fits your experience trajectory.

Job Overview

Own the post-sale relationship with Clio's largest law firm clients. As an Enterprise CSM, you will drive adoption, reduce churn, and identify expansion opportunities by acting as a trusted advisor to managing partners and legal operations teams.

What you'll do

• Manage a portfolio of 20–30 enterprise law firm accounts
• Run regular executive business reviews and adoption workshops
• Identify upsell and cross-sell opportunities and collaborate with Sales
• Act as the voice of the customer internally to influence the product roadmap
• Maintain accurate account health data in Salesforce

What you'll need

• 3+ years of customer success or account management experience in SaaS
• Proven ability to manage a portfolio of enterprise accounts ($1M+ ARR)
• Strong executive presence and communication skills
• Analytical approach to tracking health scores and identifying churn risk
• Experience with Salesforce or similar CRM

Benefits & Perks

About the Company

Clio is the leading cloud-based legal practice management software trusted by law firms worldwide to manage and grow their practice.