Verified

Customer Success Manager – Enterprise

Vancouver, BC

Remote

Full-time

$85K – $115K CAD

1 months ago

Job Overview

Own the post-sale relationship with Clio's largest law firm clients. As an Enterprise CSM, you will drive adoption, reduce churn, and identify expansion opportunities by acting as a trusted advisor to managing partners and legal operations teams.

What you'll do

Manage a portfolio of 20–30 enterprise law firm accounts
Run regular executive business reviews and adoption workshops
Identify upsell and cross-sell opportunities and collaborate with Sales
Act as the voice of the customer internally to influence the product roadmap
Maintain accurate account health data in Salesforce

What you'll need

3+ years of customer success or account management experience in SaaS
Proven ability to manage a portfolio of enterprise accounts ($1M+ ARR)
Strong executive presence and communication skills
Analytical approach to tracking health scores and identifying churn risk
Experience with Salesforce or similar CRM

Benefits & Perks

Flexible work

Stock options

Health & dental

RRSP matching

About the Company

Clio

Legal Technology501-1000 employees

Clio is the leading cloud-based legal practice management software trusted by law firms worldwide to manage and grow their practice.

Tech Stack

Ruby on RailsReactTypeScriptPostgreSQLElasticsearch