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Help Desk Support Technician
Toronto, Ontario
On-site
Full-time
$42K – $53K CAD
4 weeks agoJob Overview
Help Desk Support Technician Who is a Help Desk Support Technician? The Help Desk Support Technician role is relied on handle, triage and resolve Associate issues with accounts, hardware, software and more. Through combining the use of technical tools, we offer internal support via e-mail, phone, in-person, and ticket submission What will you be doing? Handles e-mail/ticket support to internal Associates using ticketing system to triage, decipher and resolve various technical issues. Works as a…
What you'll do
- Handle email and ticket support for internal associates
- Triage technical issues using ticketing system
- Resolve technical issues with accounts, hardware, and software
- Provide internal support via email, phone, in-person, and ticket submission
- Decipher and document technical problems
What you'll need
- Technical tools proficiency
- Ability to handle multiple communication channels (email, phone, in-person, tickets)
- Knowledge of hardware and software systems
About the Company
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