CL
Intermediate Customer Onboarding Specialist
Vancouver, Greater Vancouver
On-site
Full-time
3 weeks agoJob Overview
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice . Summary: Who you are: We are looking for a high output, thoughtful, and skilled onboarding specialist to add value, energy, and technical expertise to our team. You thrive in the spotlight with customers, eager to …
What you'll do
- Onboard new customers and law firms onto Clio platform
- Provide technical guidance and support during implementation
- Deliver training and enablement to customers
- Manage customer success during onboarding phase
- Document processes and create customer resources
- Collaborate with cross-functional teams to resolve customer issues
What you'll need
- Intermediate-level experience in customer onboarding or similar role
- Technical aptitude and ability to learn legal AI software
- Strong communication and interpersonal skills
- Ability to work independently and manage multiple customers
- Customer-focused mindset
About the Company
CL