Job Overview
Job Description The Senior Data Engineer is responsible for designing, developing, and supporting databases that power a large-scale IVR and contact center platform. The role is focused on backend database engineering and is aimed at building reliable, high-performing, and scalable data layers that support both runtime IVR systems. The engineer works closely with IVR Engineers, Application Architects, DevOps, and Data Analytics teams to ensure correct data storage, availability, and consistency…
What you'll do
- Design and develop databases for large-scale IVR and contact center platform
- Support and maintain existing database systems
- Build reliable, high-performing, and scalable data layers
- Support runtime IVR systems
- Collaborate with IVR Engineers on integration
- Work with Application Architects on data architecture
- Coordinate with DevOps team on infrastructure
- Partner with Data Analytics teams on data availability and accessibility
- Ensure correct data storage, availability, and consistency
What you'll need
- Experience designing and developing large-scale database systems
- Expertise in backend database engineering
- Knowledge of IVR and contact center platforms
- Understanding of data storage, availability, and consistency principles
- Ability to work cross-functionally with multiple teams
- Experience building reliable and high-performing data layers
About the Company
MI