RO

Associate Director - Operational Excellence - Client Lifecycle Management (CLM)

Toronto, Ontario
On-site
Full-time
No salary posted5 days ago
Employment type
Full-time · On-site
Posted
November 8, 2026
Province
Ontario (ON)

Hiring confidence: Sparse posting · 22/100

This posting is missing most of the signals we look for, or shows patterns common to listings that are not actively being filled. Check with the employer before applying. How this is scored

Job Overview

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Job Description What is the opportunity? The Operational Excellence Associate Director drives execution of audit remediation activities and operational excellence initiatives within the Client Lifecycle Management pillar. This role serves as a primary "doer" embedded within CLM operations, responsible for executing audit responses, managing action plans, and implementing control improvements. Unlike a governance function, this role maintains accountability into CLM Pillar heads for work executi…

This role is based in Ontario. Royal Bank of Canada is hiring for this full-time position through Jobily, where you can check how well your resume matches the posting before you apply.

Market context

About this role in Ontario

Average salary for Associate Director - Operational Excellence - Client Lifecycle Management (CLM) in Ontario

We do not have a salary benchmark for this title in Ontario yet. The posting does not state a salary either.

NOC code

This posting has not been matched to a NOC 2021 unit group yet. Use the NOC finder to identify the code from the duties listed above.

Typical qualifications for Canadian employers

  • Senior-level experience in operational excellence or audit remediation
  • Knowledge of Client Lifecycle Management processes
  • Experience managing audit responses and action plans
  • Understanding of control frameworks and compliance
  • Proven track record of implementing operational improvements

Fit check

Is this role right for you?

Top skills this posting asks for:

  • Audit remediation
  • Operational excellence
  • Project management

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What you'll do

  • Drive execution of audit remediation activities
  • Execute operational excellence initiatives within CLM pillar
  • Manage action plans and track remediation activities
  • Implement control improvements
  • Maintain accountability for work execution to CLM Pillar heads
  • Serve as primary doer embedded within CLM operations
  • Execute audit responses
  • Oversee operational improvements and enhancements

What you'll need

  • Senior-level experience in operational excellence or audit remediation
  • Knowledge of Client Lifecycle Management processes
  • Experience managing audit responses and action plans
  • Understanding of control frameworks and compliance
  • Proven track record of implementing operational improvements
  • Strong organizational and project management abilities
  • Ability to work cross-functionally with pillar heads and operations teams

About the Company

RO

Royal Bank of Canada