J

Bilingual IVR Automation tester

Regent Park, City of Toronto
On-site
Full-time
No salary posted1 weeks ago
Employment type
Full-time · On-site
Posted
October 28, 2026
Province
Ontario (ON)

Hiring confidence: Sparse posting · 22/100

This posting is missing most of the signals we look for, or shows patterns common to listings that are not actively being filled. Check with the employer before applying. How this is scored

Job Overview

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Perform IVR automation testing for contact centre platforms, validating customer call flows, routing, prompts, speech recognition, and end-to-end customer journeys using Cyara Velocity. Required Skills: Cyara Velocity IVR Test Automation IVR Functional, Integration, Regression, and End-to-End Testing Contact Centre / CCaaS Testing Genesys Cloud CX (Preferred) Call Flow Validation, DTMF, Speech Recognition, and Call Routing Telephony Protocols: SIP, Call Transfers, and Queue Handling Test Planni…

This role is based in Ontario. J M Group Inc is hiring for this full-time position through Jobily, where you can check how well your resume matches the posting before you apply.

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About the Company

J

J M Group Inc