CCaaS Solution Architect - Amazon Connect

Montréal, Québec

On-site

Full-time

No salary posted5 days ago

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Employment type: Full-time · On-site
Posted: November 8, 2026
NOC code: 21311 — Computer engineers (except software engineers and designers)
Province: Quebec (QC)

Hiring confidence: Sparse posting · 22/100

This posting is missing most of the signals we look for, or shows patterns common to listings that are not actively being filled. Check with the employer before applying. How this is scored

Job Overview

Jobs

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We Are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intellige…

This role is based in Quebec. The Canadian NOC code for this position is 21311 — Computer engineers (except software engineers and designers). 1200 Accenture Inc Company is hiring for this full-time position through Jobily, where you can check how well your resume matches the posting before you apply.

Market context

About this role in Quebec

Average salary for CCaaS Solution Architect - Amazon Connect in Quebec

Median $70,720 per year, with most postings between $50,000 and $99,409 (Architects, 2026-08, 5 postings). This posting does not state a salary.

NOC code

21311 — Computer engineers (except software engineers and designers). The National Occupational Classification code is what Express Entry, provincial nominee programs and Job Bank use to identify this occupation.

Typical qualifications for Canadian employers

Extensive experience with Amazon Connect platform
Strong background in Contact Center as a Service (CCaaS) solutions
Proven solution architecture experience
AWS expertise
Understanding of contact center operations and best practices

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What you'll do

Design and architect CCaaS solutions using Amazon Connect
Advise clients on contact center technology strategies
Lead solution design and implementation for customer engagement platforms
Collaborate with cross-functional teams on project delivery
Ensure solutions align with client business objectives
Provide technical expertise and guidance to project teams
Manage client relationships and presentations
Drive innovation in contact center technology

What you'll need

Extensive experience with Amazon Connect platform
Strong background in Contact Center as a Service (CCaaS) solutions
Proven solution architecture experience
AWS expertise
Understanding of contact center operations and best practices
Experience with customer experience optimization
Strong communication and stakeholder management skills