BO
CSAM - Customer Success Account Manager
Outremont, Montréal
On-site
Full-time
No salary posted3 weeks agoJob Overview
We’re looking for a customer obsessed CSAM who thrives in the high-touch world of luxury and beauty retail. Physical retail isn't dying. It's being filtered. The brands that survive will be the ones that make every in-store interaction intentional. Booxi is the infrastructure behind that shift: appointments, queue management, and in-store events orchestrated in a single platform. Our clients include Tiffany's, Benefit Cosmetics, LVMH, Dior, and Sephora. We operate in 103 countries, with teams i…
What you'll do
- Manage customer success for luxury and beauty retail brands
- Ensure in-store interactions are intentional and optimized
- Support clients in using appointment, queue management, and in-store event orchestration platform
- Foster long-term relationships with high-value clients
- Serve strategic accounts in the luxury retail space
What you'll need
- Customer obsessed mindset
- Experience in luxury and beauty retail
- Understanding of physical retail operations
- Ability to thrive in high-touch client environments
About the Company
BO