Customer Experience Leader

Toronto, Ontario

On-site

Full-time

No salary postedToday

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Employment type: Full-time · On-site
Posted: September 15, 2026
Province: Ontario (ON)

Hiring confidence: Sparse posting · 7/100

This posting is missing most of the signals we look for, or shows patterns common to listings that are not actively being filled. Check with the employer before applying. How this is scored

Job Overview

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Job Description The Customer Experience Leader is the execution lead of all customer programs and results. This position role models and coaches to create a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and bring the Indigo brand to life through meaningful business outcomes. KEY PERFORMANCE METRICS Net Promoter Score (NPS) Net sales and profitability Loyalty (plum and email acquisition) Promotional execution Store engagement…

This role is based in Ontario. Indigo Books & Music is hiring for this full-time position through Jobily, where you can check how well your resume matches the posting before you apply.

Market context

About this role in Ontario

Average salary for Customer Experience Leader in Ontario

We do not have a salary benchmark for this title in Ontario yet. The posting does not state a salary either.

NOC code

This posting has not been matched to a NOC 2021 unit group yet. Use the NOC finder to identify the code from the duties listed above.

Typical qualifications for Canadian employers

Proven leadership experience
Customer-focused mindset
Track record of managing high-performance teams
Experience with NPS and customer metrics
Understanding of sales and profitability drivers

Fit check

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What you'll do

Execute all customer programs and deliver results
Coach and mentor team members to build capabilities
Create a high-performance, customer-focused environment
Role model company values and bring Indigo brand to life
Monitor and optimize Net Promoter Score (NPS)
Drive net sales and profitability
Manage loyalty programs (plum and email acquisition)
Execute promotional strategies
Oversee store engagement initiatives

What you'll need

Proven leadership experience
Customer-focused mindset
Track record of managing high-performance teams
Experience with NPS and customer metrics
Understanding of sales and profitability drivers
Loyalty program management experience