FI
Job Overview
Job Description Job Description First Student is seeking a passionate and experienced Customer Success Manager to serve as a liaison between First Student customers, business development, field operations and other cross functional teams to deliver on retention goals. Hand-in-hand with operations, this person will be responsible for providing strategic support and leadership to manage and elevate retention and growth activities within First Student's existing customer base.The Customer Success …
What you'll do
- Serve as liaison between customers, business development, field operations and cross-functional teams
- Deliver on retention goals
- Provide strategic support and leadership
- Manage retention activities within existing customer base
- Elevate growth activities within existing customer base
- Work hand-in-hand with operations teams
- Support business development initiatives
What you'll need
- Passion for customer success
- Prior experience in customer success or similar role
- Ability to work cross-functionally
- Strong communication skills
- Experience managing customer relationships
About the Company
FI