OP
Customer Success Manager
Vancouver, Greater Vancouver
On-site
Full-time
No salary posted2 weeks agoJob Overview
Job Description Job Description We’re Optix — helping flex and coworking space operators build smarter, more automated spaces and better-connected communities. Our platform powers the digital backbone of coworking and flex spaces around the world, uniting automation, CRM, and community engagement tools into one seamless experience. We help our customers create beautiful, integrated, human-centered workspaces that run smoothly for managers and members alike. We’re a passionate team that supports…
What you'll do
- Build and maintain strong relationships with coworking space operators
- Ensure customers successfully achieve their goals using the Optix platform
- Manage customer accounts and track health metrics
- Provide onboarding and training support to customers
- Identify upsell and expansion opportunities
- Collaborate with product and support teams to resolve customer issues
What you'll need
- Previous customer success or account management experience
- Knowledge of SaaS products
- Strong communication skills
- Ability to manage multiple accounts
About the Company
OP