AS
Assent

Customer Support Architect (T3)

Ottawa, Ottawa region
On-site
Full-time
No salary posted4 weeks ago
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Job Overview

Job Description The Technical Support Architect at Assent is a senior-level technical specialist responsible for delivering exceptional support experiences for Assent’s direct customers and their suppliers. This role requires deep technical expertise, advanced troubleshooting capabilities, excellent collaboration with Development and Product Management teams, and strong analytical skills. The Technical Support Architect expertly manages critical customer escalations, understands complex issues …

What you'll do

  • Deliver exceptional support experiences for direct customers and suppliers
  • Manage critical customer escalations
  • Troubleshoot complex technical issues
  • Collaborate with Development and Product Management teams
  • Provide technical specialist support

What you'll need

  • Deep technical expertise
  • Advanced troubleshooting capabilities
  • Strong analytical skills
  • Experience managing critical customer escalations
  • Understanding of complex technical issues

About the Company

AS

Assent