ER
Ericsson GmbH

Director Customer Operations

Toronto, Ontario
On-site
Contract
No salary postedToday
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Employment type
Contract · On-site
Posted
September 20, 2026
Province
Ontario (ON)

Hiring confidence: Sparse posting · 11/100

This posting is missing most of the signals we look for, or shows patterns common to listings that are not actively being filled. Check with the employer before applying. How this is scored

Job Overview

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Director Customer OperationsToronto,Ontario,CanadaFind out how well you match with this jobJob ID: 783419 Join our TeamLocation: Canada – Toronto.At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.About this opportunity:We are seeking a Director of Customer Operations to lead end‐to‐end operational excellence across Cloud Software & Services (CSS) engagements, for one of the leading customers in Canada. This is a CFR (C…

This role is based in Ontario. Ericsson GmbH is hiring for this contract position through Jobily, where you can check how well your resume matches the posting before you apply.

Market context

About this role in Ontario

Average salary for Director Customer Operations in Ontario

We do not have a salary benchmark for this title in Ontario yet. The posting does not state a salary either.

NOC code

This posting has not been matched to a NOC 2021 unit group yet. Use the NOC finder to identify the code from the duties listed above.

Typical qualifications for Canadian employers

  • Director-level experience in customer operations or service delivery
  • Experience with Cloud Software & Services (CSS) engagements
  • Leadership experience managing teams
  • Must be authorized to work in Canada
  • No immigration sponsorship available

Fit check

Is this role right for you?

Top skills this posting asks for:

  • Customer Operations Management
  • Operational Excellence
  • Cloud Software & Services

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What you'll do

  • Lead end-to-end operational excellence across Cloud Software & Services engagements
  • Manage customer operations for a leading customer in Canada
  • Drive service delivery performance and improvements
  • Oversee customer-facing operations and processes
  • Build and manage high-performing operations teams

What you'll need

  • Director-level experience in customer operations or service delivery
  • Experience with Cloud Software & Services (CSS) engagements
  • Leadership experience managing teams
  • Must be authorized to work in Canada
  • No immigration sponsorship available

About the Company

ER

Ericsson GmbH