SO

Director, Investigations

Toronto, Ontario
On-site
Full-time
No salary posted1 weeks ago
Employment type
Full-time · On-site
Posted
September 24, 2026
Province
Ontario (ON)

Hiring confidence: Sparse posting · 11/100

This posting is missing most of the signals we look for, or shows patterns common to listings that are not actively being filled. Check with the employer before applying. How this is scored

Job Overview

This is only part of this posting — the job board it came from publishes a short summary. Read the full posting.
Canada’s Ombudsman for Banking Services and Investments (OBSI) is a national, independent and not-for-profit organization that helps resolve and reduce disputes between consumers and financial services firms in both official languages. OBSI is responsive to consumer inquiries, conducts fair and accessible investigations of unresolved disputes, and shares its knowledge and expertise with the stakeholders and the public. If a consumer has a complaint against an OBSI participating bank or investme…

This role is based in Ontario. Socket.dev is hiring for this full-time position through Jobily, where you can check how well your resume matches the posting before you apply.

Market context

About this role in Ontario

Average salary for Director, Investigations in Ontario

We do not have a salary benchmark for this title in Ontario yet. The posting does not state a salary either.

NOC code

This posting has not been matched to a NOC 2021 unit group yet. Use the NOC finder to identify the code from the duties listed above.

Typical qualifications for Canadian employers

  • Leadership experience managing investigations team
  • Deep knowledge of banking and investment services
  • Understanding of dispute resolution processes
  • Familiarity with Canadian financial regulatory environment
  • Bilingual proficiency (English and French) preferred

Fit check

Is this role right for you?

Top skills this posting asks for:

  • Investigation management
  • Team leadership
  • Dispute resolution

Jobily reads your resume against this posting and scores the fit — the skills you already have, the gaps, and what to change before applying. Signed-in Premium members see the score at the top of this page.

Scan your resume to see your fit

Keep looking

Similar jobs

What you'll do

  • Lead and manage the investigations department
  • Oversee fair and accessible investigations of unresolved disputes
  • Ensure quality and consistency of investigation outcomes
  • Supervise and mentor investigations team members
  • Develop investigation policies and procedures
  • Respond to consumer inquiries and complaints
  • Share knowledge and expertise with stakeholders and the public
  • Ensure compliance with OBSI standards and regulations
  • Prepare investigation reports and recommendations
  • Collaborate with financial services firms and consumers

What you'll need

  • Leadership experience managing investigations team
  • Deep knowledge of banking and investment services
  • Understanding of dispute resolution processes
  • Familiarity with Canadian financial regulatory environment
  • Bilingual proficiency (English and French) preferred
  • Strong analytical and critical thinking skills
  • Excellent written and verbal communication abilities
  • Professional judgment and integrity

About the Company

SO

Socket.dev