Director of Operations

Calgary, Calgary region

On-site

Full-time

No salary posted2 days ago

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Employment type: Full-time · On-site
Posted: November 11, 2026
Province: Alberta (AB)

Hiring confidence: Sparse posting · 22/100

This posting is missing most of the signals we look for, or shows patterns common to listings that are not actively being filled. Check with the employer before applying. How this is scored

Job Overview

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About the Job Are you looking for an exciting new challenge? IntouchCX is looking for you! As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry. We’re hiring a Director of Operations to be involved in all facets of the contact center operations including hiring, training, quality control, reporting, performance optimization …

This role is based in Alberta. In Touch is hiring for this full-time position through Jobily, where you can check how well your resume matches the posting before you apply.

Market context

About this role in Alberta

Average salary for Director of Operations in Alberta

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NOC code

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Typical qualifications for Canadian employers

Leadership experience in contact center or BPO operations
Proven track record in operational management
Experience with hiring, training, and team development
Knowledge of quality control processes
Ability to analyze and optimize performance metrics

Fit check

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What you'll do

Oversee all facets of contact center operations
Manage hiring and recruitment processes
Develop and implement training programs
Implement and monitor quality control procedures
Generate and review operational reports
Optimize team and process performance
Foster excellence within the department and industry standards

What you'll need

Leadership experience in contact center or BPO operations
Proven track record in operational management
Experience with hiring, training, and team development
Knowledge of quality control processes
Ability to analyze and optimize performance metrics