MI

Director, Programs & Service Experience

Ottawa, Ottawa region
On-site
Full-time
$127K – $160K CAD
Yesterday
Employment type
Full-time · On-site
Posted
September 18, 2026
Salary range
$126,675–$160,455 CAD per year
Province
Ontario (ON)

Hiring confidence: Complete posting · 78/100

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Job Overview

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The Director, Programs & Service Experience is a senior leadership role responsible for connecting organizational strategy, program and service design and development, implementation planning, and client experience to ensure Mitacs delivers high-impact programs and services that meet stakeholder needs. The role provides leadership for Program Management and Service Design & Development and is accountable for ensuring programs and services are effectively translated from concept to execution. By…

This role is based in Ontario. Mitacs is hiring for this full-time position through Jobily, where you can check how well your resume matches the posting before you apply.

Market context

About this role in Ontario

Average salary for Director, Programs & Service Experience in Ontario

We do not have a salary benchmark for this title in Ontario yet. The posting advertises $126,675–$160,455.

NOC code

This posting has not been matched to a NOC 2021 unit group yet. Use the NOC finder to identify the code from the duties listed above.

Typical qualifications for Canadian employers

  • Senior leadership experience
  • Proven track record in program management
  • Experience with service design and development
  • Ability to translate strategy into execution
  • Strong stakeholder management skills

Fit check

Is this role right for you?

Top skills this posting asks for:

  • Organizational strategy
  • Program management
  • Service design and development

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What you'll do

  • Connect organizational strategy with program and service design
  • Lead program and service development and implementation
  • Ensure effective translation of programs from concept to execution
  • Provide leadership for Program Management team
  • Provide leadership for Service Design & Development team
  • Ensure programs and services meet stakeholder needs
  • Drive client experience optimization
  • Account for successful program and service delivery

What you'll need

  • Senior leadership experience
  • Proven track record in program management
  • Experience with service design and development
  • Ability to translate strategy into execution
  • Strong stakeholder management skills
  • Experience delivering high-impact programs and services

About the Company

MI

Mitacs