Director, Sales and Service Operations

At Optiom, service isn't a department — it's the moment our promise becomes real for the people who count on us. We're looking for a Director, Service Delivery to bring single, accountable leadership to the teams who deliver on that promise every day: Client Care, Partner Support, and our Inside Sales / Insurance Advisor team. This is a newly created role reporting to our VP, Operations. You'll be the leader accountable for running these functions as one metrics-governed service delivery operat…