KI

Head of Lifecycle & Customer Experience

Ottawa, Ottawa region
On-site
Contract
$115K – $145K CAD
Yesterday
Employment type
Contract · On-site
Posted
November 6, 2026
Salary range
$115,000–$145,000 CAD per year
Province
Ontario (ON)

Hiring confidence: Some gaps · 67/100

Some signals are missing from this posting. It may well be genuine, but it is worth confirming the role is still open before you invest time in applying. How this is scored

Job Overview

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A profitable DTC pet brand is looking for a Head of Retention & Customer Experience to join our team! You will own everything after the first order: subscriptions, email and SMS, the post-purchase journey and customer experience, across both of our brands. We're doing $50M a year and scaling to $100M, and we want one senior leader who owns retention A-Z: lower churn, significantly higher lifetime value and a better customer experience across the board. We are looking to hire someone with 5-6 ye…

This role is based in Ontario. KittySpout is hiring for this contract position through Jobily, where you can check how well your resume matches the posting before you apply.

Market context

About this role in Ontario

Average salary for Head of Lifecycle & Customer Experience in Ontario

We do not have a salary benchmark for this title in Ontario yet. The posting advertises $115,000–$145,000.

NOC code

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About the Company

KI

KittySpout

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