Head of Lifecycle & Customer Experience

Ottawa, Ottawa region

On-site

Full-time

No salary posted5 days ago

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Employment type: Full-time · On-site
Posted: November 8, 2026
Province: Ontario (ON)

Hiring confidence: Sparse posting · 7/100

This posting is missing most of the signals we look for, or shows patterns common to listings that are not actively being filled. Check with the employer before applying. How this is scored

Job Overview

Jobs

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The mission of this role Own retention A-Z to fuel the growth to 9-figures. This role comes in to drive three things: lower churn, significantly higher lifetime value, and a better customer experience across the board. Success is lower churn, stronger retention, much higher lifetime value, more revenue from email and SMS, and happier customers. Who are we? We are a profitable DTC brand selling premium pet products. We sell across Shopify, Amazon and Chewy, and we're one of the fastest-growing b…

This role is based in Ontario. KittySpout is hiring for this full-time position through Jobily, where you can check how well your resume matches the posting before you apply.

Market context

About this role in Ontario

Average salary for Head of Lifecycle & Customer Experience in Ontario

We do not have a salary benchmark for this title in Ontario yet. The posting does not state a salary either.

NOC code

This posting has not been matched to a NOC 2021 unit group yet. Use the NOC finder to identify the code from the duties listed above.

Typical qualifications for Canadian employers

Proven track record in retention and customer lifecycle management
Experience with DTC brands
Expertise in email and SMS marketing
Demonstrated ability to reduce churn and increase lifetime value
Leadership experience managing teams

Fit check

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What you'll do

Own retention strategy end-to-end
Lower customer churn rates
Increase customer lifetime value significantly
Improve overall customer experience across all touchpoints
Grow revenue from email and SMS channels
Drive company growth toward nine-figure revenue
Lead and manage customer experience team
Develop and execute retention initiatives

What you'll need

Proven track record in retention and customer lifecycle management
Experience with DTC brands
Expertise in email and SMS marketing
Demonstrated ability to reduce churn and increase lifetime value
Leadership experience managing teams
Analytics and data-driven decision making skills
Multi-channel marketing experience (Shopify, Amazon, or similar platforms)