IT Service Desk Analyst

Mississauga, Peel region

On-site

Full-time

No salary posted2 days ago

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Employment type: Full-time · On-site
Posted: September 13, 2026
NOC code: 22221 — User support technicians
Province: Ontario (ON)More in Ontario

Hiring confidence: Sparse posting · 22/100

This posting is missing most of the signals we look for, or shows patterns common to listings that are not actively being filled. Check with the employer before applying. How this is scored

Job Overview

Jobs

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Job Title: IT Service Desk Analyst Location: Mississauga ON Employment Type: Full-time Reason for Vacancy: Replacement Work Arrangement: Hybrid Department Name: IT Support Services Pay Type: Salaried Pay Range: $59,700 to $64,700 annually Please note that this is a general posting range and offer range will be varied based on relevant experience, qualifications, skills required and location for this role. About Us Express Scripts Canada (ESC) is a leading health benefits management company. Ser…

This role is based in Ontario. The Canadian NOC code for this position is 22221 — User support technicians. The Cigna Group is hiring for this full-time position through Jobily, where you can check how well your resume matches the posting before you apply.

Market context

About this role in Ontario

Average salary for IT Support Technician in Ontario

We do not have a salary benchmark for this title in Ontario yet. The posting does not state a salary either.

NOC code

22221 — User support technicians. The National Occupational Classification code is what Express Entry, provincial nominee programs and Job Bank use to identify this occupation.

Typical qualifications for Canadian employers

A college diploma in IT or computer systems, or equivalent experience, plus Windows and Microsoft 365 administration and customer-facing troubleshooting.

Licensing: No licence is required. CompTIA A+ or a Microsoft certification is often listed as an asset.

All IT Support Technician jobs in Ontario

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What you'll do

Provide first-line IT support to end-users
Troubleshoot hardware and software issues
Log and track support tickets
Maintain IT service desk documentation
Respond to user inquiries in a timely manner
Escalate complex issues to senior technical staff
Support company IT infrastructure
Follow IT support protocols and procedures

What you'll need

Full-time availability
Based in Mississauga, ON
Ability to work hybrid arrangement
High school diploma or equivalent
Basic IT troubleshooting knowledge
Customer service experience preferred