IT Service Management Supervisor

Calgary, Calgary region

On-site

Full-time

No salary posted2 weeks ago

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Employment type: Full-time · On-site
Posted: September 22, 2026
Province: Alberta (AB)

Hiring confidence: Sparse posting · 11/100

This posting is missing most of the signals we look for, or shows patterns common to listings that are not actively being filled. Check with the employer before applying. How this is scored

Job Overview

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Work Arrangement: Hybrid Department: IT Service Management Pembina Pipeline Corporation is a dynamic energy transportation and midstream provider, serving customers for more than 70 years. Chances are, we do more than you think. We own pipelines that transport hydrocarbon liquids and natural gas products produced primarily in Western Canada. We also own gathering and processing facilities and an oil and natural gas liquids infrastructure and logistics business. Our operations along the hydrocar…

This role is based in Alberta. Pembina Pipeline Corporation is hiring for this full-time position through Jobily, where you can check how well your resume matches the posting before you apply.

Market context

About this role in Alberta

Average salary for IT Service Management Supervisor in Alberta

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NOC code

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Typical qualifications for Canadian employers

IT Service Management experience
Supervisory or team leadership experience
Knowledge of ITIL frameworks
Understanding of service level agreements
Strong communication skills

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What you'll do

Supervise IT service management team
Oversee incident and problem management processes
Monitor service level compliance
Manage change management procedures
Lead performance improvement initiatives
Ensure quality service delivery
Staff training and development
Report on IT service metrics

What you'll need

IT Service Management experience
Supervisory or team leadership experience
Knowledge of ITIL frameworks
Understanding of service level agreements
Strong communication skills
Problem-solving abilities