IT Service Professional

IT Service team member serves as the frontline face of our global IT department, directly driving end-user enablement, rapid incident triage, and hands-on manufacturing support. Working as part of our global IT team and reporting directly to the IT Service Manager at our Burnaby head office, your mission is to maintain peak operational workflow for our staff by managing ticketing queues, delivering user training, creating or updating documentation and reporting, and keeping communication channe…