GA
L1 Hero Support
Parliament Hill, Ottawa
On-site
Full-time
$45K – $60K CAD
3 weeks agoJob Overview
About GAM Tech GAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP) dedicated to delivering innovative, secure, and efficient IT solutions. Our mission is to create fun, success, and innovation for our people and customers. We live by our core values — Teamwork, Care, Communication, Accountability, and Positive Attitude — to ensure our clients receive the best possible IT support and business solutions. Position Overview We're looking for an enthusiastic L1 Support Hero to j…
What you'll do
- Provide Level 1 technical support to clients
- Troubleshoot IT issues
- Document and escalate tickets appropriately
- Maintain positive customer relationships
- Follow company core values (Teamwork, Care, Communication, Accountability, Positive Attitude)
What you'll need
- Entry-level IT support experience or equivalent
- Strong communication skills
- Positive attitude and teamwork mindset
- Basic technical knowledge
- Ability to work in a fast-paced environment
About the Company
GA