GA
L1 Support Hero
Calgary, Calgary region
On-site
Full-time
No salary posted3 weeks agoJob Overview
Job Description Job Description About GAM Tech GAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP) dedicated to delivering innovative, secure, and efficient IT solutions. Our mission is to create fun, success, and innovation for our people and customers. We live by our core values — Teamwork, Care, Communication, Accountability, and Positive Attitude — to ensure our clients receive the best possible IT support and business solutions. Position Overview We’re looking for an e…
What you'll do
- Provide first-level technical support to clients
- Troubleshoot common IT issues
- Document support tickets
- Escalate complex issues to L2/L3 support
- Deliver excellent customer service
- Follow company procedures and values
What you'll need
- Basic IT knowledge
- Customer service experience
- Strong communication skills
- Ability to work in a team
- Positive attitude
- Reliability and accountability
About the Company
GA