L1 Technical Support Specialist

Toronto, Ontario

On-site

Full-time

No salary posted1 weeks ago

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Employment type: Full-time · On-site
Posted: September 24, 2026
NOC code: 22221 — User support technicians
Province: Ontario (ON)More in Ontario

Hiring confidence: Sparse posting · 7/100

This posting is missing most of the signals we look for, or shows patterns common to listings that are not actively being filled. Check with the employer before applying. How this is scored

Job Overview

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Job Description You'll be joining the banks Employee Technology Services team as a L1 Technical Support Specialist, providing first level support and customer service with technology products or applications. You'll resolve escalated client needs (internal) through service desk from multiple lines of businesses related to infrastructure or applications; resolve and/or further escalate one or more products or services, while providing on-call support. You will interpret information received from…

This role is based in Ontario. The Canadian NOC code for this position is 22221 — User support technicians. Insight Global is hiring for this full-time position through Jobily, where you can check how well your resume matches the posting before you apply.

Market context

About this role in Ontario

Average salary for IT Support Technician in Ontario

We do not have a salary benchmark for this title in Ontario yet. The posting does not state a salary either.

NOC code

22221 — User support technicians. The National Occupational Classification code is what Express Entry, provincial nominee programs and Job Bank use to identify this occupation.

Typical qualifications for Canadian employers

A college diploma in IT or computer systems, or equivalent experience, plus Windows and Microsoft 365 administration and customer-facing troubleshooting.

Licensing: No licence is required. CompTIA A+ or a Microsoft certification is often listed as an asset.

All IT Support Technician jobs in Ontario

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What you'll do

Provide first level technical support to internal clients
Resolve escalated client needs through service desk
Support multiple lines of business
Resolve and/or escalate infrastructure or application issues
Provide on-call support
Interpret information received from clients

What you'll need

First level technical support experience
Knowledge of technology products or applications
Infrastructure or application support background
Availability for on-call support
Ability to handle escalated client needs