HY
Job Overview
Ready to take the next step in your career? Join a global company shaping the future with technology that drives lasting impact. Hypertec is seeking a L2 TECHNICAL SUPPORT AGENT to join our Call Center team in Montreal . If you are motivated, collaborative, and aligned with our values, we would love to hear from you. We believe that how we work is just as important as what we build. Our values reflect the mindset we bring to everything we do: Innovation Trust Entrepreneurship Customer Focus Wha…
What you'll do
- Provide Level 2 technical support to customers
- Troubleshoot and resolve technical issues
- Escalate complex issues appropriately
- Document support interactions and resolutions
- Collaborate with team members and other departments
- Contribute to continuous improvement of support processes
What you'll need
- Previous technical support experience
- Proven ability to resolve complex technical issues
- Strong communication skills
- Customer-focused mindset
- Collaborative team player
- Alignment with company values (Innovation, Trust, Entrepreneurship, Customer Focus)
- Location: Montreal
About the Company
HY