GE
Lead Customer Success Manager
Calgary, Calgary region
On-site
Full-time
No salary posted3 weeks agoJob Overview
Job Description Summary Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of e…
What you'll do
- Provide expertise in customer success and growth
- Deliver customer training and professional services
- Provide technical support to customers
- Manage customer renewals and retention
- Drive outcome attainment for customers
- Execute account expansion initiatives
- Foster customer advocacy programs
- Plan and execute departmental operations
- Execute professional activities within technical discipline
- Operate with autonomy within established guidelines
What you'll need
- Expertise in sustained customer success and growth
- Post-sales customer lifecycle knowledge
- Digital focus and technical acumen
- Departmental operations planning and execution ability
- Established knowledge of company policies
About the Company
GE