- Employment type
- Full-time · On-site
- Posted
- September 27, 2026
- Salary range
- $78,000–$95,000 CAD per year
- Province
- Ontario (ON)
Hiring confidence: Some gaps · 56/100
Some signals are missing from this posting. It may well be genuine, but it is worth confirming the role is still open before you invest time in applying. How this is scored
Job Overview
This role is based in Ontario. Tonal is hiring for this full-time position through Jobily, where you can check how well your resume matches the posting before you apply.
Market context
About this role in Ontario
Average salary for Operations Lead, Care in Ontario
We do not have a salary benchmark for this title in Ontario yet. The posting advertises $78,000–$95,000.
NOC code
This posting has not been matched to a NOC 2021 unit group yet. Use the NOC finder to identify the code from the duties listed above.
Typical qualifications for Canadian employers
- Experience in operations or customer care environments
- Ability to work cross-functionally across multiple teams
- Understanding of customer service processes and systems
- Project management capability
- Automation and self-service tool implementation experience
Fit check
Is this role right for you?
Top skills this posting asks for:
- Operations Management
- Process Improvement
- Project Coordination
Jobily reads your resume against this posting and scores the fit — the skills you already have, the gaps, and what to change before applying. Signed-in Premium members see the score at the top of this page.
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What you'll do
- Improve how the Customer Care organization operates
- Identify and solve operational problems spanning processes, systems, customer journeys, and teams
- Coordinate projects across the care organization
- Analyze workflows and identify improvement opportunities
- Build or implement scalable solutions using automation
- Deploy self-service tools to enhance customer experience
- Turn operational challenges into sustainable solutions
What you'll need
- Experience in operations or customer care environments
- Ability to work cross-functionally across multiple teams
- Understanding of customer service processes and systems
- Project management capability
- Automation and self-service tool implementation experience