DE
Deloitte

Process Lead Architect, Customer Service Management

Toronto, Ontario
On-site
Full-time
No salary posted1 weeks ago
Apply Now
Employment type
Full-time · On-site
Posted
September 26, 2026
Province
Ontario (ON)

Hiring confidence: Sparse posting · 7/100

This posting is missing most of the signals we look for, or shows patterns common to listings that are not actively being filled. Check with the employer before applying. How this is scored

Job Overview

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Job Type: Permanent Work Model: Hybrid Reference code: 131184 Primary Location: Toronto, ON All Available Locations: Toronto, ON; Brossard, QC; Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Laval, QC; Moncton, NB; Montreal, QC; Ottawa, ON; Quebec City, QC; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Vancouver, BC; Victoria, BC; Winnipeg, MB Our Purpose At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and hel…

This role is based in Ontario. Deloitte is hiring for this full-time position through Jobily, where you can check how well your resume matches the posting before you apply.

Market context

About this role in Ontario

Average salary for Process Lead Architect, Customer Service Management in Ontario

Median $120,000 per year, with most postings between $116,325 and $135,000 (Architects, 2026-08, 23 postings). This posting does not state a salary.

NOC code

This posting has not been matched to a NOC 2021 unit group yet. Use the NOC finder to identify the code from the duties listed above.

Typical qualifications for Canadian employers

  • Permanent position
  • Hybrid work model
  • Based in Toronto, ON (with opportunities across Canada)
  • Leadership experience in process architecture or customer service management
  • Strategic thinking and business acumen

Fit check

Is this role right for you?

Top skills this posting asks for:

  • Process Architecture
  • Customer Service Management
  • Process Design

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What you'll do

  • Design and architect customer service management processes
  • Lead process improvement initiatives
  • Manage cross-functional teams and stakeholders
  • Develop and implement process optimization strategies
  • Drive organizational change in customer service operations
  • Create process documentation and standards

What you'll need

  • Permanent position
  • Hybrid work model
  • Based in Toronto, ON (with opportunities across Canada)
  • Leadership experience in process architecture or customer service management
  • Strategic thinking and business acumen

About the Company

DE

Deloitte