SA
Product & Technical Support Lead
Toronto, Ontario
On-site
Full-time
Up to $85K CAD
TodayJob Overview
This is only part of this posting — the job board it came from publishes a short summary. Read the full posting.
Product & Technical Support Lead We’re looking for a Product & Technical Support Lead to build samdesk’s support function from the ground up. This is a builder role. Today, support at samdesk happens in the gaps between other people’s jobs. You’ll turn that into a real system: a ticket classification scheme that tells us something useful, a triage process with clear severity levels, a help centre customers actually read, and a scalable tech touch approach for our growing base of smaller account…
About the Company
SA