TH
Sales Quality Assurance Specialist
Calgary, Calgary region
On-site
Contract
No salary posted2 weeks agoJob Overview
* This role is not to handle the quality of the product but to ensure that issues and escalations are handled appropriately * *This will be a 1-year contract for maternity leave coverage* We are an industry-leading sales and marketing firm that has a passion for developing innovative and customized marketing programs to engage consumers directly with our client’s brands. Over the past 10 years, we have been in partnership with one of Canada’s most reputable telecommunications companies and help…
What you'll do
- Ensure issues and escalations are handled appropriately
- Monitor quality of issue resolution
- Manage escalation procedures
- Support sales team quality standards
- Document and track issues and resolutions
What you'll need
- Experience in quality assurance or related field
- Ability to handle issues and escalations appropriately
- Understanding of sales processes
- Available for 1-year contract (maternity leave coverage)
About the Company
TH