Sales Quality Assurance Specialist

Calgary, Calgary region

On-site

Contract

No salary posted2 days ago

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Employment type: Contract · On-site
Posted: September 13, 2026
Province: Alberta (AB)

Hiring confidence: Sparse posting · 7/100

This posting is missing most of the signals we look for, or shows patterns common to listings that are not actively being filled. Check with the employer before applying. How this is scored

Job Overview

Jobs

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Job Description Job Description * This role is not to handle the quality of the product but to ensure that issues and escalations are handled appropriately * *This will be a 1-year contract for maternity leave coverage* We are an industry-leading sales and marketing firm that has a passion for developing innovative and customized marketing programs to engage consumers directly with our client’s brands. Over the past 10 years, we have been in partnership with one of Canada’s most reputable telec…

This role is based in Alberta. The Acquisition Group is hiring for this contract position through Jobily, where you can check how well your resume matches the posting before you apply.

Market context

About this role in Alberta

Average salary for Sales Quality Assurance Specialist in Alberta

We do not have a salary benchmark for this title in Alberta yet. The posting does not state a salary either.

NOC code

This posting has not been matched to a NOC 2021 unit group yet. Use the NOC finder to identify the code from the duties listed above.

Typical qualifications for Canadian employers

Experience in quality assurance or similar role
Strong understanding of escalation procedures
Ability to handle sensitive customer issues
Attention to detail
Professional communication skills

Fit check

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What you'll do

Ensure issues and escalations are handled appropriately
Monitor quality of issue resolution processes
Track and document escalations
Coordinate with sales and support teams on issue handling
Provide reports on escalation metrics and resolution rates
Implement quality standards for customer interactions

What you'll need

Experience in quality assurance or similar role
Strong understanding of escalation procedures
Ability to handle sensitive customer issues
Attention to detail
Professional communication skills