KA
Senior Customer Success Manager
Calgary, Calgary region
On-site
Full-time
No salary posted1 weeks agoJob Overview
Job Description Job Description About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked 1 on G2, growi…
What you'll do
- Manage and nurture customer relationships for assigned accounts
- Ensure customer success and satisfaction with Karbon's platform
- Identify upsell and expansion opportunities within existing accounts
- Collaborate with product and support teams to resolve customer issues
- Provide strategic guidance to customers on platform optimization
- Track and report on customer health metrics and KPIs
- Onboard new customers and ensure successful platform adoption
What you'll need
- Proven experience in customer success or account management roles
- Strong communication and interpersonal skills
- Experience with SaaS or cloud-based software platforms
- Knowledge of accounting industry practices (preferred)
- Ability to work with distributed teams across multiple time zones
- Experience with CRM systems
About the Company
KA