KA

Senior Customer Success Manager

Toronto, Ontario
On-site
Full-time
No salary posted1 weeks ago
Employment type
Full-time · On-site
Posted
September 26, 2026
NOC code
64101 — Sales and account representatives - wholesale trade (non-technical)
Province
Ontario (ON)More in Ontario

Hiring confidence: Sparse posting · 11/100

This posting is missing most of the signals we look for, or shows patterns common to listings that are not actively being filled. Check with the employer before applying. How this is scored

Job Overview

This is only part of this posting — the job board it came from publishes a short summary. Read the full posting.
Job Description Job Description About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked 1 on G2, growi…

This role is based in Ontario. The Canadian NOC code for this position is 64101 — Sales and account representatives - wholesale trade (non-technical). Karbon is hiring for this full-time position through Jobily, where you can check how well your resume matches the posting before you apply.

Market context

About this role in Ontario

Average salary for Account Manager in Ontario

We do not have a salary benchmark for this title in Ontario yet. The posting does not state a salary either.

NOC code

64101 — Sales and account representatives - wholesale trade (non-technical). The National Occupational Classification code is what Express Entry, provincial nominee programs and Job Bank use to identify this occupation. Account managers selling technical products are classified under 62100 instead.

Typical qualifications for Canadian employers

A post-secondary credential in business or a related field, a record of managing a book of accounts, and experience with a CRM such as Salesforce or HubSpot.

Licensing: No licence is required.

All Account Manager jobs in Ontario

Fit check

Is this role right for you?

Top skills this posting asks for:

  • Customer Success Management
  • Account Management
  • Client Relationship Management

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What you'll do

  • Manage and nurture relationships with key customer accounts
  • Ensure customer success and satisfaction with Karbon platform
  • Identify upsell and cross-sell opportunities
  • Conduct regular check-ins and business reviews with customers
  • Resolve customer issues and escalations
  • Gather customer feedback and communicate insights to product team
  • Track and report on customer success metrics
  • Onboard new customers and ensure smooth implementation

What you'll need

  • Proven experience in customer success or account management roles
  • Experience with SaaS or cloud-based software platforms
  • Knowledge of accounting or professional services industry preferred
  • Strong communication and interpersonal skills
  • Ability to manage multiple client accounts simultaneously
  • Experience with customer success metrics and KPIs

About the Company

KA

Karbon