Senior Director, Customer Operations

Calgary, Calgary region

On-site

Full-time

No salary postedToday

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Employment type: Full-time · On-site
Posted: September 21, 2026
Province: Alberta (AB)

Hiring confidence: Sparse posting · 7/100

This posting is missing most of the signals we look for, or shows patterns common to listings that are not actively being filled. Check with the employer before applying. How this is scored

Job Overview

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Senior Director, Customer Operations Location: Calgary, Alberta preferred; flexibility may be considered Type: Full-Time Industry: Technology / Connected Solutions The Opportunity Our client is a growing technology organization with a global customer base and a strong focus on delivering reliable, high-value solutions to its customers. They are looking for an experienced Senior Director, Customer Operations to join their leadership team and help shape the next stage of operational growth. This …

This role is based in Alberta. Forge Performance Group is hiring for this full-time position through Jobily, where you can check how well your resume matches the posting before you apply.

Market context

About this role in Alberta

Average salary for Senior Director, Customer Operations in Alberta

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NOC code

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Typical qualifications for Canadian employers

Located in or willing to relocate to Calgary, Alberta (flexibility may be considered)
Extensive experience in customer operations leadership
Proven track record managing large teams
Experience with technology/connected solutions industry preferred
Experience leading organizational growth and operational scaling

Fit check

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What you'll do

Lead and manage customer operations function
Shape operational growth strategy for the organization
Oversee delivery of reliable, high-value solutions to customers
Build and develop high-performing operations teams
Drive operational excellence and process improvements
Contribute to leadership team decisions

What you'll need

Located in or willing to relocate to Calgary, Alberta (flexibility may be considered)
Extensive experience in customer operations leadership
Proven track record managing large teams
Experience with technology/connected solutions industry preferred
Experience leading organizational growth and operational scaling