Senior Director, Travel Operations & Customer Experience

Toronto, Ontario

On-site

Full-time

No salary posted1 weeks ago

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Employment type: Full-time · On-site
Posted: September 24, 2026
Province: Ontario (ON)

Hiring confidence: Sparse posting · 11/100

This posting is missing most of the signals we look for, or shows patterns common to listings that are not actively being filled. Check with the employer before applying. How this is scored

Job Overview

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_ This is a hybrid role with a minimum of 2 days a week at our office located in Downtown Toronto. _ About TripArc TripArc builds and operates the technology platform that powers travel agencies and advisor networks across North America. We’re now launching new direct-to-consumer luxury services built to bring the same standard our sister brand, Kensington Tours, already delivers — to a client base that rates its service above 80 NPS — to a broader, digitally-driven luxury traveler. For that pr…

This role is based in Ontario. Range Group - Job Postings is hiring for this full-time position through Jobily, where you can check how well your resume matches the posting before you apply.

Market context

About this role in Ontario

Average salary for Senior Director, Travel Operations & Customer Experience in Ontario

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NOC code

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Typical qualifications for Canadian employers

Minimum 2 days per week on-site at Downtown Toronto office
Hybrid work arrangement
Senior-level experience in travel operations or related field
Proven track record in customer experience management
Leadership experience managing teams and operations

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What you'll do

Oversee travel operations platform and processes
Develop and implement customer experience strategy
Lead operations teams
Support launch of new direct-to-consumer luxury travel services
Maintain and improve service quality standards
Manage advisor networks and travel agency partnerships
Drive digital innovation in luxury travel services

What you'll need

Minimum 2 days per week on-site at Downtown Toronto office
Hybrid work arrangement
Senior-level experience in travel operations or related field
Proven track record in customer experience management
Leadership experience managing teams and operations