Senior Manager, Customer Success Strategy & Journey Management

Mississauga, Peel region

On-site

Full-time

No salary posted2 days ago

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Employment type: Full-time · On-site
Posted: September 13, 2026
Province: Ontario (ON)

Hiring confidence: Sparse posting · 22/100

This posting is missing most of the signals we look for, or shows patterns common to listings that are not actively being filled. Check with the employer before applying. How this is scored

Job Overview

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Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a diffe…

This role is based in Ontario. Fiserv is hiring for this full-time position through Jobily, where you can check how well your resume matches the posting before you apply.

Market context

About this role in Ontario

Average salary for Senior Manager, Customer Success Strategy & Journey Management in Ontario

We do not have a salary benchmark for this title in Ontario yet. The posting does not state a salary either.

NOC code

This posting has not been matched to a NOC 2021 unit group yet. Use the NOC finder to identify the code from the duties listed above.

Typical qualifications for Canadian employers

Senior-level experience in customer success or related field
Proven track record in strategy development
Leadership experience managing teams
Knowledge of fintech or financial services industry
Strong analytical and problem-solving skills

Fit check

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What you'll do

Develop and implement customer success strategies
Manage customer journey frameworks and optimization
Lead and mentor customer success teams
Drive process improvements across customer success operations
Collaborate with cross-functional stakeholders
Analyze customer data to identify trends and opportunities
Create strategies to improve customer retention and satisfaction

What you'll need

Senior-level experience in customer success or related field
Proven track record in strategy development
Leadership experience managing teams
Knowledge of fintech or financial services industry
Strong analytical and problem-solving skills
Excellent communication abilities