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Senior Manager, Technical Support

Ottawa, Ottawa region
On-site
Full-time
No salary posted1 weeks ago
Employment type
Full-time · On-site
Posted
September 23, 2026
Province
Ontario (ON)

Hiring confidence: Sparse posting · 0/100

This posting is missing most of the signals we look for, or shows patterns common to listings that are not actively being filled. Check with the employer before applying. How this is scored

Job Overview

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Job Description We are looking for a talented Senior Manager, Technical Support to join our growing global team at Sectigo. The Senior Manager, Technical Support plays a pivotal leadership role in driving operational excellence and delivering superior customer support experiences across multiple channels including tickets, chat, and calls. This seasoned professional will lead a high-performing team, optimize support processes, and ensure alignment with global standards and compliance frameworks…

This role is based in Ontario. Sectigo is hiring for this full-time position through Jobily, where you can check how well your resume matches the posting before you apply.

Market context

About this role in Ontario

Average salary for Senior Manager, Technical Support in Ontario

We do not have a salary benchmark for this title in Ontario yet. The posting does not state a salary either.

NOC code

This posting has not been matched to a NOC 2021 unit group yet. Use the NOC finder to identify the code from the duties listed above.

Typical qualifications for Canadian employers

  • Proven leadership experience managing technical support teams
  • Knowledge of global support operations and standards
  • Understanding of compliance frameworks
  • Experience with multi-channel support systems (tickets, chat, calls)

Fit check

Is this role right for you?

Top skills this posting asks for:

  • Team Leadership
  • Operations Management
  • Customer Support

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What you'll do

  • Lead a high-performing technical support team
  • Drive operational excellence across support operations
  • Deliver superior customer support experiences
  • Manage support across multiple channels including tickets, chat, and calls
  • Optimize support processes
  • Ensure alignment with global standards and compliance frameworks

What you'll need

  • Proven leadership experience managing technical support teams
  • Knowledge of global support operations and standards
  • Understanding of compliance frameworks
  • Experience with multi-channel support systems (tickets, chat, calls)

About the Company

SE

Sectigo