AM

Senior Software Development Engineer, Amazon Customer Service

Toronto, Ontario
On-site
Contract
$151K – $252K CAD
2 days ago
Employment type
Contract · On-site
Posted
September 18, 2026
Salary range
$150,700–$251,700 CAD per year
Province
Ontario (ON)

Hiring confidence: Complete posting · 78/100

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Job Overview

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Amazon Customer Service (CS) is transforming how we deliver exceptional experiences to millions of customers worldwide, and we're seeking a Senior Software Development Engineer to help build the next generation of intelligent solutions. In this role, you'll design and implement agentic systems that help Customer Service Agents provide tailored, seamless experiences for our customers. You'll also work on a modern security and threat detection layer which dynamically provisions user access only w…

This role is based in Ontario. Amazon is hiring for this contract position through Jobily, where you can check how well your resume matches the posting before you apply.

Market context

About this role in Ontario

Average salary for Senior Software Development Engineer, Amazon Customer Service in Ontario

We do not have a salary benchmark for this title in Ontario yet. The posting advertises $150,700–$251,700.

NOC code

This posting has not been matched to a NOC 2021 unit group yet. Use the NOC finder to identify the code from the duties listed above.

Typical qualifications for Canadian employers

  • Senior-level software development expertise
  • Experience designing and implementing agentic systems
  • Knowledge of security and threat detection
  • Understanding of dynamic access provisioning
  • Ability to work on large-scale systems serving millions of customers

Fit check

Is this role right for you?

Top skills this posting asks for:

  • Software Development
  • System Design
  • Agentic Systems

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What you'll do

  • Design and implement agentic systems for Customer Service
  • Build solutions that help Customer Service Agents provide tailored experiences
  • Create seamless customer experience platforms
  • Develop modern security and threat detection layer
  • Implement dynamic user access provisioning
  • Transform customer service delivery at scale

What you'll need

  • Senior-level software development expertise
  • Experience designing and implementing agentic systems
  • Knowledge of security and threat detection
  • Understanding of dynamic access provisioning
  • Ability to work on large-scale systems serving millions of customers

About the Company

AM

Amazon