BG

Service Desk Analyst

Toronto, Ontario
On-site
Full-time
$47K – $59K CAD
Today
Employment type
Full-time · On-site
Posted
October 9, 2026
Salary range
$47,118–$58,897 CAD per year
NOC code
22221 — User support technicians
Province
Ontario (ON)More in Ontario

Hiring confidence: Some gaps · 67/100

Some signals are missing from this posting. It may well be genuine, but it is worth confirming the role is still open before you invest time in applying. How this is scored

Job Overview

This is only part of this posting — the job board it came from publishes a short summary. Read the full posting.
Description SUMMARY Reporting directly to the Team Leader, the Service Desk Analyst provides first level support for all technical issues, for hardware, applications and infrastructure, experienced by BGIS users. Escalates as required to ensure prompt and efficient resolution of the client’s issues, balancing between minimizing the impact on our client’s productivity and the financial impact on the entire organization. The agent is expected to work in a shift work environment. KEY DUTIES & RESP…

This role is based in Ontario. The Canadian NOC code for this position is 22221 — User support technicians. BGIS is hiring for this full-time position through Jobily, where you can check how well your resume matches the posting before you apply.

Market context

About this role in Ontario

Average salary for IT Support Technician in Ontario

We do not have a salary benchmark for this title in Ontario yet. The posting advertises $47,118–$58,897.

NOC code

22221 — User support technicians. The National Occupational Classification code is what Express Entry, provincial nominee programs and Job Bank use to identify this occupation.

Typical qualifications for Canadian employers

A college diploma in IT or computer systems, or equivalent experience, plus Windows and Microsoft 365 administration and customer-facing troubleshooting.

Licensing: No licence is required. CompTIA A+ or a Microsoft certification is often listed as an asset.

All IT Support Technician jobs in Ontario

Fit check

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About the Company

BG

BGIS