Service Experience Manager

Vancouver, Greater Vancouver

On-site

Full-time

$80K – $90K CAD

6 days ago

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Employment type: Full-time · On-site
Posted: November 7, 2026
Salary range: $80,000–$90,000 CAD per year
Province: British Columbia (BC)

Hiring confidence: Some gaps · 67/100

Some signals are missing from this posting. It may well be genuine, but it is worth confirming the role is still open before you invest time in applying. How this is scored

Job Overview

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Job Description Job Description Supercharge your career at Nucleus Networks! What makes Nucleus different from other Managed IT Services providers? To start, our focus goes beyond just keeping the lights on. We work with every one of our clients to help supercharge their business, transforming their IT from a system that just needs support to one that is driving business results and helping them grow. We are a team of over 80 experienced professionals focused on providing industry-leading IT Se…

This role is based in British Columbia. Nucleus is hiring for this full-time position through Jobily, where you can check how well your resume matches the posting before you apply.

Market context

About this role in British Columbia

Average salary for Service Experience Manager in British Columbia

Median $76,544 per year, with most postings between $55,000 and $83,075 (Accommodation service managers, 2026-08, 41 postings). This posting advertises $80,000–$90,000.

NOC code

This posting has not been matched to a NOC 2021 unit group yet. Use the NOC finder to identify the code from the duties listed above.

Typical qualifications for Canadian employers

Experience in managed IT services or IT support environment
Proven track record in customer service or account management
Ability to translate technical concepts for business stakeholders
Strong organizational and time management skills

Fit check

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What you'll do

Manage and enhance client service experience
Work with clients to transform their IT infrastructure
Drive business results through IT optimization
Support clients in achieving business growth
Collaborate with experienced IT professionals
Ensure industry-leading service delivery standards

What you'll need

Experience in managed IT services or IT support environment
Proven track record in customer service or account management
Ability to translate technical concepts for business stakeholders
Strong organizational and time management skills