Service Relationship Manager

Ottawa, Ottawa region

On-site

Full-time

$112K – $137K CAD

1 weeks ago

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Employment type: Full-time · On-site
Posted: September 23, 2026
Salary range: $112,000–$137,000 CAD per year
Province: Ontario (ON)

Hiring confidence: Some gaps · 67/100

Some signals are missing from this posting. It may well be genuine, but it is worth confirming the role is still open before you invest time in applying. How this is scored

Job Overview

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Description The Service Relationship Manager (SRM) is responsible for establishing and nurturing pivotal relationships with strategic customers to ensure the effective delivery of Fortinet’s premium Advanced Support services. The SRM adopts a consultative approach, aiming to help customers gain maximum value from their investment by aligning Advanced Support deliverables and expertise with the customer’s business priorities. Furthermore, the SRM oversees governance throughout service delivery b…

This role is based in Ontario. Fortinet is hiring for this full-time position through Jobily, where you can check how well your resume matches the posting before you apply.

Market context

About this role in Ontario

Average salary for Service Relationship Manager in Ontario

Median $65,000 per year, with most postings between $50,335 and $79,893 (Accommodation service managers, 2026-05, 23 postings). This posting advertises $112,000–$137,000.

NOC code

This posting has not been matched to a NOC 2021 unit group yet. Use the NOC finder to identify the code from the duties listed above.

Typical qualifications for Canadian employers

Ability to establish and nurture strategic customer relationships
Consultative approach to customer engagement
Knowledge of premium support services delivery
Understanding of customer business priorities
Governance oversight capability

Fit check

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What you'll do

Establish and nurture pivotal relationships with strategic customers
Ensure effective delivery of Fortinet's Advanced Support services
Help customers gain maximum value from their investment
Align Advanced Support deliverables with customer business priorities
Oversee governance throughout service delivery
Adopt consultative approach with customers
Manage strategic customer accounts

What you'll need

Ability to establish and nurture strategic customer relationships
Consultative approach to customer engagement
Knowledge of premium support services delivery
Understanding of customer business priorities
Governance oversight capability
Experience with service delivery management