Software Support Specialist

Core responsibilities of the position include, but are not limited to, the following: Technical phone support to customers Documentation of all customer communication through internal ticketing system, Team Support. Diagnosing software issu es and b ugs, p e rforming a ppropriate fixes; working with other members of the technical support and software development teams to identify and resolve problems in a timely, efficient and effective manner. Installing and updating product applications, inte…