Solutions Engineer

Berczy Park, City of Toronto

On-site

Full-time

No salary posted4 days ago

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Employment type: Full-time · On-site
Posted: November 9, 2026
Province: Ontario (ON)

Hiring confidence: Sparse posting · 22/100

This posting is missing most of the signals we look for, or shows patterns common to listings that are not actively being filled. Check with the employer before applying. How this is scored

Job Overview

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About Us: Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100 deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, a…

This role is based in Ontario. Mosaic AI is hiring for this full-time position through Jobily, where you can check how well your resume matches the posting before you apply.

Market context

About this role in Ontario

Average salary for Solutions Engineer in Ontario

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NOC code

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Typical qualifications for Canadian employers

Experience with enterprise AI platforms
Understanding of technical support operations
Knowledge of multi-product environments
Familiarity with API integrations
Experience working with configurable systems

Fit check

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What you'll do

Implement Mosaic AI platform solutions for enterprise customers
Configure and customize platform features for multi-product companies
Integrate customer systems with the Mosaic AI platform
Support automation of customer support workflows
Escalate complex issues to expert teams
Manage case lifecycle implementations
Work across Self-Service, Knowledge, Triage, Assist, Intelligence, and Alerting modules

What you'll need

Experience with enterprise AI platforms
Understanding of technical support operations
Knowledge of multi-product environments
Familiarity with API integrations
Experience working with configurable systems