Sr. Software Dev Engineer, Amazon Customer Service

Toronto, Ontario

On-site

Contract

$151K – $252K CAD

Yesterday

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Employment type: Contract · On-site
Posted: September 20, 2026
Salary range: $150,700–$251,700 CAD per year
Province: Ontario (ON)

Hiring confidence: Complete posting · 78/100

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Job Overview

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Come build the future of one of the world’s largest customer service platforms at Amazon! The Amazon Customer Service (CS) organization seeks to delight our customers in every interaction they have, from self-serve technology to direct interaction with customer service associates. Customer Service works to offer effective, empathetic, and efficient issue resolution when our customers need us, and are champions of driving defects out of customer experiences across the entire company. The Contact…

This role is based in Ontario. Amazon is hiring for this contract position through Jobily, where you can check how well your resume matches the posting before you apply.

Market context

About this role in Ontario

Average salary for Sr. Software Dev Engineer, Amazon Customer Service in Ontario

We do not have a salary benchmark for this title in Ontario yet. The posting advertises $150,700–$251,700.

NOC code

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Typical qualifications for Canadian employers

Senior-level software engineering experience
Experience building large-scale distributed systems
Strong programming fundamentals
Experience with cloud platforms (preferably AWS)
Bachelor's degree in Computer Science or related field (or equivalent experience)

Fit check

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What you'll do

Build and maintain Amazon's customer service platform
Design and implement scalable solutions for customer service interactions
Mentor junior engineers and lead technical initiatives
Drive quality and defect reduction across customer experiences
Collaborate across teams to improve customer service delivery
Participate in code reviews and technical design discussions

What you'll need

Senior-level software engineering experience
Experience building large-scale distributed systems
Strong programming fundamentals
Experience with cloud platforms (preferably AWS)
Bachelor's degree in Computer Science or related field (or equivalent experience)
Proven track record of designing and shipping production systems