DI
Dialpad

Sr. Software Engineer (Connect - Core App & Admin)

Vancouver, Greater Vancouver
On-site
Full-time
No salary posted3 weeks ago
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Job Overview

Job Description Job Description About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors buil…

What you'll do

  • Develop and maintain core application and admin features
  • Design and implement scalable software solutions
  • Collaborate with cross-functional teams on AI-powered customer experience features
  • Build systems that integrate with voice and digital channels
  • Contribute to improving real-time customer problem resolution capabilities
  • Ensure system reliability and performance optimization

What you'll need

  • Senior-level software engineering experience
  • Experience with core application and admin system development
  • Strong backend development skills
  • Experience with scalable system architecture
  • Knowledge of customer experience platforms or telecommunications
  • Proficiency in relevant programming languages and frameworks

About the Company

DI

Dialpad