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Staff Software Engineer
Vancouver, Greater Vancouver
On-site
Full-time
No salary posted5 days agoJob Overview
Job Description Job Description About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors buil…
What you'll do
- Design and architect scalable software systems
- Lead technical projects and drive engineering excellence
- Mentor junior and mid-level engineers
- Collaborate with product and design teams
- Establish best practices and technical standards
- Drive platform improvements and innovation
- Ensure code quality and system reliability
- Contribute to AI platform development for customer experience
What you'll need
- Extensive software engineering experience (10+ years typical for Staff level)
- Strong system design and architecture skills
- Experience with AI/ML platforms or integrations
- Proficiency in backend development
- Cloud platform experience (AWS, GCP, or Azure)
- Experience with distributed systems
- Leadership and mentoring capabilities
About the Company
DI