Support Analyst – Bilingual French

Support Analyst Bilingual French Location: Montreal, QC Work Arrangement: Hybrid Employment: Full Time Job Description We are seeking a Bilingual French Support Analyst to provide Level 1 technical support and serve as the primary point of contact for user requests. The role requires strong communication, case management, incident handling, and escalation skills to ensure timely resolution within defined service levels. Key Responsibilities Provide Level 1 support for all in-scope IT services A…