CC
Team Leader, Quality and Case Review
Ottawa, Ottawa region
On-site
Full-time
$85K – $95K CAD
3 weeks agoJob Overview
Le français suit Join Our Team as Team Leader, Quality and Case Review! Job Type : Permanent, Full-Time Expected Compensation: $85,000 - $95,000 per year Excellent Benefits Role: New Position Are you ready to make a difference in the telecommunications landscape? At the Commission for Complaints for Telecom-television Services (CCTS), our goal is to provide impartial, fair and effective complaint resolution services, data and insights to telecom and TV consumers and service providers. We offer…
What you'll do
- Lead and manage quality and case review team
- Oversee complaint resolution processes
- Ensure fair and impartial case reviews
- Provide insights and data to stakeholders
- Support telecom and TV consumer complaint resolution
- Maintain quality standards
- Team performance management
What you'll need
- Leadership experience
- Quality assurance background
- Case review expertise
- Knowledge of telecom or related industry preferred
- Strong analytical skills
About the Company
CC
Ccts-Cprst
Transparent employer