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Job Overview
Artificial Intelligence. Actual Impact. At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a c…
What you'll do
- Provide first-level technical support to customers
- Troubleshoot and resolve technical issues with the learning platform
- Document issues and solutions
- Escalate complex issues to higher tiers
- Maintain support ticket system
- Respond to customer inquiries via multiple channels
- Gather and relay customer feedback
What you'll need
- Basic technical knowledge
- Customer service experience
- Ability to learn quickly
- Strong written and verbal communication skills
- Patience and empathy with end-users
About the Company
DO